INSIDE LAKESIDE
Log In or Register

Check your spam/junk folder for activation e-mail after you register.

Profeco

View previous topic View next topic Go down

Profeco

Post by Playaboy on Wed Dec 04, 2013 11:00 am

Has anyone filed a consumer complaint with Profeco? What were your results?

Playaboy
Share Holder
Share Holder

Posts : 674
Join date : 2013-04-21

Back to top Go down

Re: Profeco

Post by smint on Wed Dec 04, 2013 11:08 am

Yes, favorable.

smint
Senior member
Senior member

Posts : 73
Join date : 2013-10-30

Back to top Go down

Re: Profeco

Post by Intercasa on Wed Dec 04, 2013 11:34 am

They are getting pickier on certain items and others they have these campaigns, i.e. bottle service at night clubs, etc.
avatar
Intercasa
Share Holder
Share Holder

Posts : 2745
Join date : 2010-04-05
Age : 47
Location : Chapala / Zapopan
Humor : Barbed wit

Back to top Go down

Re: Profeco

Post by brigitte on Wed Dec 04, 2013 12:29 pm

We filed against UPS. They stole 2000 dollars from an artisan package, they offered him 1000 pesos, the PROFECO lawyers told us they could not fine UPS because they had offered something but that we should take them to civil court.
A similar thing just happened to another artisans, they sent her 142 pesos for 9000 dollars worth of damage, this time no Profeco , we are checking with a lawyer to see what can be done. UPS told the artisans they would receive 100 dollars per box damaged (6 were damaged out of 9 sent) Now the 100 dollars is per shipement and they sent 142 pesos as they were 9 boxex in the shipment and they "thought" after they got photos and claims that only one box was damaged..This time we are not even bothering with Profeco.

It really depends on what your claim is.. you have better luck if it involves weight and measures ...


brigitte
Share Holder
Share Holder

Posts : 3139
Join date : 2011-12-02

Back to top Go down

Re: Profeco

Post by Playaboy on Wed Dec 04, 2013 7:51 pm

I purchase Volaris Airlines on time guarantee every flight I take with them. 2 recent flight were landed well after the 30 minute guarantee. I have been trying to get my vouchers but they keep giving me the runaround.

I have my reservation numbers, boarding passes, all my email back and forth and I documented phone conversations.

Would this be something to file with Profeco? Or would I be wasting time?

Playaboy
Share Holder
Share Holder

Posts : 674
Join date : 2013-04-21

Back to top Go down

Re: Profeco

Post by brigitte on Wed Dec 04, 2013 8:02 pm

Can you prove that the two flights landed more than 30 minutes after the time they guarantee?
Profeco is simple you have to have well documented proofs otherwise you are waisting your time.

Email
Not sure if they are now accepted . When I went to Profeco fo rhte first time 6 years ago they were not accepted in court and by Profeco, I do not know what the rule is now.
How did you document your phone conversations?

I would not spend a lot of energy on this deal, you are better off flying without any insurrance, guaranties etc..at least you do not expect anything and do not get anything.




brigitte
Share Holder
Share Holder

Posts : 3139
Join date : 2011-12-02

Back to top Go down

Re: Profeco

Post by viajero on Wed Dec 04, 2013 8:55 pm

Playaboy wrote:I purchase Volaris Airlines on time guarantee every flight I take with them.  2 recent flight were landed well after the 30 minute guarantee.  I have been trying to get my vouchers but they keep giving me the runaround.
I had the same problem with Dominos once with their 30 minute guarantee,but decided not to pursue it.

viajero
Share Holder
Share Holder

Posts : 5757
Join date : 2011-07-26
Location : San Pedro de los Saguaros
Humor : Twain

Back to top Go down

Re: Profeco

Post by Jim W on Wed Dec 04, 2013 8:57 pm

viajero wrote:
Playaboy wrote:I purchase Volaris Airlines on time guarantee every flight I take with them.  2 recent flight were landed well after the 30 minute guarantee.  I have been trying to get my vouchers but they keep giving me the runaround.
I had the same problem with Dominos once with their 30 minute guarantee,but decided not to pursue it.
TFF:30: Chris.........side note we hired Spencer and took on Allianz Medical Insurance......collected within 8 weeks...Beer 
avatar
Jim W
Share Holder
Share Holder

Posts : 5156
Join date : 2010-04-24
Age : 69
Location : Chapala
Humor : Whenever I need it!

Back to top Go down

Re: Profeco

Post by Intercasa on Thu Dec 05, 2013 12:41 am

I would try PROFECO. Jim we did CONDUSEF which is the agency like PROFECO but for financial and insurance claims.
avatar
Intercasa
Share Holder
Share Holder

Posts : 2745
Join date : 2010-04-05
Age : 47
Location : Chapala / Zapopan
Humor : Barbed wit

Back to top Go down

Re: Profeco

Post by Playaboy on Thu Dec 05, 2013 8:36 am

There is no dispute that the flight were late. Volaris has those records and I have my boarding passes. I kept a record of each and every time I called, who I talked to, what they said or how long I was on hold and if I got disconnected. I also have all my emails.

When I get home later this week I am going to file a complaint.

Playaboy
Share Holder
Share Holder

Posts : 674
Join date : 2013-04-21

Back to top Go down

Re: Profeco

Post by brigitte on Thu Dec 05, 2013 10:33 am

Yes Volaris knows but you have to present proofs when you go to Profeco so do you have the flight records or something in writing from Volaris saying they were late?
You have to have everything in writing when you go to Profeco, your saying so even in writing,,does not work neither did e-mails in the past (3 years ago), I do not know now.
You can always try it and if Profeco takes your case they will ask the airlines lawyers to confirm the flight was late...it should be interesting..please let us know how it works for you if you go to Profeco, we can always learn from your experience.
This time I have another claim agianst UPS and it is going straight to civil court , I know the outcome with Profeco and it is not worth my time.

brigitte
Share Holder
Share Holder

Posts : 3139
Join date : 2011-12-02

Back to top Go down

Re: Profeco

Post by viajero on Fri Dec 06, 2013 2:06 pm

Playaboy wrote:I purchase Volaris Airlines on time guarantee every flight I take with them.  2 recent flight were landed well after the 30 minute guarantee.  I have been trying to get my vouchers but they keep giving me the runaround.
You purchase the on time guarantee in the hope that your flight will be 30 minutes or more late,in other words you're betting 5 or 10 dollars against a free voucher for your next flight,I can picture you back there in seat 23-D,glancing at your watch and praying for a strong head wind or anything else that might delay the flight's arrival time in order to win your free voucher.You certainly do try to play all the angles, playaboy.
Good luck with Profeco.

viajero
Share Holder
Share Holder

Posts : 5757
Join date : 2011-07-26
Location : San Pedro de los Saguaros
Humor : Twain

Back to top Go down

Re: Profeco

Post by slainte39 on Fri Dec 06, 2013 7:46 pm

Well, they don't have casinos on the plane...so it's the next best thing.  

Maybe it should be reported to the "Gaming Commission", if there such a thing.   lol!

slainte39
Share Holder
Share Holder

Posts : 6687
Join date : 2010-07-22

Back to top Go down

Re: Profeco

Post by Playaboy on Mon Dec 09, 2013 9:58 am

I thought I would give it one more try with Volaris before I went to Profeco. I HATE dealing with government bureaucrats, both north and south of the border.  

Late last week, I sent them another email including everything I was going to take to Profeco.  This included scans of my boarding passes, all the emails I sent to Volaris and their responses to me indicating they owed me vouchers . I also included my log of my phone conversations listing who I talked to, how long I was on hold, and the times I got disconnected.

I received a phone call from Volaris customer rep on Saturday.  She apologized for the company lapses and gave me both voucher numbers for my $200.  

Now I don't need to go to Profeco.  Case closed.

Playaboy
Share Holder
Share Holder

Posts : 674
Join date : 2013-04-21

Back to top Go down

Re: Profeco

Post by smint on Mon Dec 09, 2013 10:03 am

Playaboy wrote:I thought I would give it one more try with Volaris before I went to Profeco.  I HATE dealing with government bureaucrats, both north and south of the border.  

Late last week, I sent them another email including everything I was going to take to Profeco.  This included scans of my boarding passes, all the emails I sent to Volaris and their responses to me indicating they owed me vouchers . I also included my log of my phone conversations listing who I talked to, how long I was on hold, and the times I got disconnected.

I received a phone call from Volaris customer rep on Saturday.  She apologized for the company lapses and gave me both voucher numbers for my $200.  

Now I don't need to go to Profeco.  Case closed.

The threat of Profeco sometimes does the trick.

smint
Senior member
Senior member

Posts : 73
Join date : 2013-10-30

Back to top Go down

Re: Profeco

Post by Playaboy on Mon Dec 09, 2013 4:46 pm

I don't think it was the threat of filing a complaint.  The rep explained that Volaris just changed their computer system and I was one of about 20 people that fell into the abyss.  My case, along with the others, was a topic of conversation during staff meetings over the last month.

I fly Volaris 2-4 times a month and will continue to do so.

Playaboy
Share Holder
Share Holder

Posts : 674
Join date : 2013-04-21

Back to top Go down

Re: Profeco

Post by Rolly on Mon Dec 09, 2013 5:11 pm

I have threatened to call PROFECO twice.  Both times it got a quick resolution.
avatar
Rolly
Share Holder
Share Holder

Posts : 841
Join date : 2010-04-05
Age : 86
Location : Lerdo, Durago
Humor : Weird

http://rollybrook.com

Back to top Go down

Re: Profeco

Post by Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum