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New Low Internet Speed

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New Low Internet Speed

Post by Trailrunner on Tue Jun 13, 2017 6:33 pm

In San Antonio we routinely get 5 down. These days I am experiencing 3 and 4 on the computer. Videos don't want to load, neither does anything else much, and WiFi is slower on tablet too.. Anyone have an inside line to TelMex to know what's going on? Friend out in the country is having same problem.
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Re: New Low Internet Speed

Post by brigitte on Tue Jun 13, 2017 7:09 pm

In the village I get 1.7 and you think your internet is slow!

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Re: New Low Internet Speed

Post by Trailrunner on Tue Jun 13, 2017 7:14 pm

OMG. Is that new?
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Re: New Low Internet Speed

Post by ferret on Tue Jun 13, 2017 8:03 pm

Okay ladies. I had the most miserable connection for the internet for nearly 7 months. Telmex did nothing. They do not maintain their infrastructure and are too flippin' lazy to actually climb up a pole to check connections at the junction boxes.
Finally I called Jose Luis Gonzalez who USED to work for Telmex. He was recommended by friends in Joco. I had a totally corroded connection up a pole around the corner from my house. Took him 15 minutes to find the problem and 15 minutes to fix it... cost 300 pesos. And, I've had a rock solid steady connection with 10 down and 1 up for several months now, on the 599 plan, and in Riberas.
He may be able to help you... cell 331-326-4662
And I seriously hope that I haven't jinxed myself by giving out this information. Knock on wood.
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Re: New Low Internet Speed

Post by brigitte on Tue Jun 13, 2017 8:38 pm

ferret, I do not know if it is true but telmex told me the downloads in Riberas was way better bevause they are on another system..Meanwhile they also told me the equipment for Ajijic was in San ANtonio and that people on the east side of Ajijic were getting better downloads..

I was also told that the speed is the same for all the plans and that I would not be getting
better speed on the 599 than on the lower price plans so I had a 599 plan and I went down to 399 just to see...

TI am going to call Mexico tomorrow morning and also call Luis . THanks Ferret.

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Re: New Low Internet Speed

Post by ferret on Tue Jun 13, 2017 9:03 pm

He's worth a try Brigitte and he's a very nice man.

imho, the only thing that the local Telmex office is good at is flapping their lips and making excuses. Suerte!
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Re: New Low Internet Speed

Post by Trailrunner on Tue Jun 13, 2017 10:43 pm

Yes, thank you Ferret. I will talk to TM too then Luis. 

It's true, you get the same speed no matter how much you pay.
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Re: New Low Internet Speed

Post by CanuckBob on Wed Jun 14, 2017 7:46 am

Trailrunner wrote:In San Antonio we routinely get 5 down. These days I am experiencing 3 and 4 on the computer. Videos don't want to load, neither does anything else much, and WiFi is slower on tablet too.. Anyone have an inside line to TelMex to know what's going on? Friend out in the country is having same problem.

Did it start happening after the rains? Have you checked to see what any of your neighbors are getting?

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Re: New Low Internet Speed

Post by Trailrunner on Wed Jun 14, 2017 8:35 am

Yes, after the rains, no haven't checked with neighbors, most don't have internet but a couple do. The SAT fiesta is just no over but that shouldn't have anything to do with it, right?

Currently: 4.87 Down and .49 up which is now closer to normal.
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Re: New Low Internet Speed

Post by ferret on Wed Jun 14, 2017 8:54 am

Trailrunner wrote:Yes, thank you Ferret. I will talk to TM too then Luis. 

It's true, you get the same speed no matter how much you pay.

That has not been the case for me. When I moved into this house, it was on the 389 plan and I was getting 5 down and about 0.5 up. I brought my laptop with me to check the connection before I bought it as well. Within a month, I changed to the 599 plan and was getting 10 down and 1 up. Then I started to have problems which have now been resolved. Knock on wood. My neighbour, who is in the same junction box, also had his connection fixed by Luis. Same problem, corroded wires. And, he stated that there were other connections in the box with the same problem. Just wires twisted together with no black tape or marrettes to protect the connection... in a box that is not sealed from the elements. In other words, a recipe for disaster.

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Re: New Low Internet Speed

Post by Clueless on Wed Jun 14, 2017 9:09 am


How does someone not w/T.M. get into a junction box?

Sure wish they would brin cable to Chapala Haciendas.
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Re: New Low Internet Speed

Post by ferret on Wed Jun 14, 2017 9:21 am

We're not talking about the big green junction boxes on the ground. We're talking about the little plastic boxes at the top of a pole that don't even close properly. If they were a little big bigger, they'd probably have birds nesting in them. Twits.
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Re: New Low Internet Speed

Post by ferret on Thu Jun 15, 2017 8:39 am

Holy Crap!

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Re: New Low Internet Speed

Post by CanuckBob on Thu Jun 15, 2017 9:15 am

Very nice. I have the $399 package and always test around 10 MBPS for download. My upload speed is pathetic.


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Re: New Low Internet Speed

Post by Lady Otter Latté on Thu Jun 15, 2017 9:20 am

ferret wrote:Okay ladies. I had the most miserable connection for the internet for nearly 7 months. Telmex did nothing. They do not maintain their infrastructure and are too flippin' lazy to actually climb up a pole to check connections at the junction boxes.
Finally I called Jose Luis Gonzalez who USED to work for Telmex. He was recommended by friends in Joco. I had a totally corroded connection up a pole around the corner from my house. Took him 15 minutes to find the problem and 15 minutes to fix it... cost 300 pesos. And, I've had a rock solid steady connection with 10 down and 1 up for several months now, on the 599 plan, and in Riberas.
He may be able to help you... cell 331-326-4662
And I seriously hope that I haven't jinxed myself by giving out this information. Knock on wood.

Thanks for the tip, Ferret. My internet speed was so slow for so long. When the rains started I began getting outages from a couple of minutes to a couple of hours. Then, it started going down more often than it was up. After reading your post I called my go-to guy. He went up on my roof and found several issues that he fixed using nothing more than electrical tape and pliers. Internet has been on ever since and speed is much improved. mariachi
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Re: New Low Internet Speed

Post by ferret on Thu Jun 15, 2017 9:35 am

That's excellent news! Congrats!
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Re: New Low Internet Speed

Post by MexicoPete on Thu Jun 15, 2017 12:48 pm

I'm getting a little faster speed


The ping sucks though :)
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Re: New Low Internet Speed

Post by Trailrunner on Thu Jun 15, 2017 1:41 pm

And your point is . . .? I should go to Seattle? Not a chance.
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Re: New Low Internet Speed

Post by MexicoPete on Thu Jun 15, 2017 1:53 pm

You saw the word Guadalajara on the label, I was trying to impress you :)
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