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Kindle E reader

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Kindle E reader

Post by WillieRae on Mon Aug 28, 2017 9:48 am

Help! My husband's E reader screen is funky...the top portion has a grayish image (not letters) but no print on the entire screen except for 1 line of text at the very bottom.
Does this mean it's toast? Can it be "fixed"?
TIA for any suggestions.

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Re: Kindle E reader

Post by Gamina on Mon Aug 28, 2017 4:13 pm

Call Amazon and ask. They can sometimes fix it over the phone.
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Re: Kindle E reader

Post by WillieRae on Mon Aug 28, 2017 4:40 pm

YEP, called them, tried a bunch of things...nada. Its fried. ni modo!!!!
Their help desk is always so gracious and helpful.
Now to find someone to mule one down for us.

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Re: Kindle E reader

Post by Gamina on Mon Aug 28, 2017 4:41 pm

I'm on my third Kindle but thankfully they get cheaper over time.
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Re: Kindle E reader

Post by WillieRae on Mon Aug 28, 2017 4:46 pm

Well it was 6 yrs old so guess I should be happy that its lasted that long.

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Re: Kindle E reader

Post by CanuckBob on Mon Aug 28, 2017 4:59 pm

Can't you order one from Amazon.MX?

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Re: Kindle E reader

Post by Gamina on Mon Aug 28, 2017 5:04 pm

Looks to be around $10US more in Mexico for a Paperwhite--that's better than I thought it would be.
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Re: Kindle E reader

Post by CanuckBob on Mon Aug 28, 2017 6:02 pm

That price point usually includes taxes (16% iva) too.

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Re: Kindle E reader

Post by mattoleriver on Mon Aug 28, 2017 7:25 pm

You can probably trade in the old one and have everything loaded onto the new one. I've never done this but I know that the service is available. I have no idea what Amazon might offer for your broken Kindle. I don't know if the trade in offer is available in Mexico.
https://www.amazon.com/Kindle-Trade-In/b?ie=UTF8&node=10825010011
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Re: Kindle E reader

Post by WillieRae on Mon Aug 28, 2017 9:05 pm

Thx to all....I will look at amazon Mx....they have given me a 15% credit towards a new one.

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Re: Kindle E reader

Post by ltollefs on Mon Aug 28, 2017 9:39 pm

I can't speak to the kindle specifically, but both the kobo and nook devices use a microSD internally for system storage. You can split the case, pop out the card and mount it on your desk top and copy off your files.
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Re: Kindle E reader

Post by ferret on Mon Aug 28, 2017 10:01 pm

If it is just the screen that's unreadable, you may still be able to download the books on your kindle Paperwhite onto your computer using your usb connection. I've done it from computer to paperwhite so I would imagine the reverse is possible. You could put them in a file on your desktop so they'll be easy to download onto your new paperwhite.
Sounds like something was spilled on it... the same thing happened to half the screen on my laptop but, luckily, the screen could be replaced.
Good luck.
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