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Internet down in Ajijic Centro

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Internet down in Ajijic Centro

Post by CanuckBob on Wed Sep 27, 2017 7:56 am

Is anyone else having problems in Ajijic Centro? I am currently using a cellular hotspot.

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Re: Internet down in Ajijic Centro

Post by gringal on Wed Sep 27, 2017 8:37 am

CanuckBob wrote:Is anyone else having problems in Ajijic Centro? I am currently using a cellular hotspot.

Internet okay here.

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Re: Internet down in Ajijic Centro

Post by CanuckBob on Wed Sep 27, 2017 9:08 am

It appears to be at least me and the Casa Blanca. I called and they said they already have a report for the area and are working on it.

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Re: Internet down in Ajijic Centro

Post by Clueless on Wed Sep 27, 2017 8:07 pm

I have had problems with AT&T for the last 7-10 days, both in Cal. and here.

Maybe poor coverage?
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Re: Internet down in Ajijic Centro

Post by Trailrunner on Wed Sep 27, 2017 8:13 pm

So, did they fix it Bob?
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Re: Internet down in Ajijic Centro

Post by CanuckBob on Wed Sep 27, 2017 8:20 pm

Not yet. The 1-800 number says there is a known problem in the area that they are working on. I'll go see Telmex in the morning.

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Re: Internet down in Ajijic Centro

Post by Trailrunner on Wed Sep 27, 2017 8:23 pm

Good idea.
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Re: Internet down in Ajijic Centro

Post by CanuckBob on Thu Sep 28, 2017 9:07 am

So I go to Telmex and they tell me they have a big problem that is quite widespread and sporadic. Your neighbor may have service but not you. Apparently "a card" burnt out a while ago leaving them without the ability to service everyone. As a short term solution I think they are rotating users. In other words when someone complains enough they unplug someone else and plug you back in and see if the other person complains. They said the techs are working on it but have no time estimate.

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Re: Internet down in Ajijic Centro

Post by CanuckBob on Thu Sep 28, 2017 2:37 pm

Mine is working again. I apologize in advance to whomever they "unplugged" to plug me back in......

For those that are keeping score I called the 1-800 number on the modem, talked with the on-line chat tech on the TelMex website and went in person to the TelMex office. This is definitely a case of squeaky wheel getting the grease.

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Re: Internet down in Ajijic Centro

Post by Trailrunner on Thu Sep 28, 2017 2:55 pm

That's the way it works.

One day I was at a friend's store next to Plaza Bougambillas when we heard a transformer blow, All power to the area went out. Couple hours later back on. CFE guys laughed and said they took one from Vista del Lago.
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Re: Internet down in Ajijic Centro

Post by CanuckBob on Thu Sep 28, 2017 3:35 pm

Pretty sad when a company like Telmex doesn't appear to have the resources to fix a problem they have known about for several weeks. I feel sorry for the newcomers trying to get a new phone line/internet. I suspect they are in for a long wait.....

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Re: Internet down in Ajijic Centro

Post by Marrell on Thu Sep 28, 2017 6:39 pm

CanuckBob wrote:Mine is working again. I apologize in advance to whomever they "unplugged" to plug me back in......

For those that are keeping score I called the 1-800 number on the modem, talked with the on-line chat tech on the TelMex website and went in person to the TelMex office. This is definitely a case of squeaky wheel getting the grease.

Bob, I'm four blocks west of you on Independencia. My internet went out last Thursday nite and I thought it was due to the storm.
Not. Called the 800 number on Monday, no work order number 'cause they knew about the problem in Ajijic and were working on it. This afternoon I
went to Telmex and I now have internet - for whatever the reason! But Telmex here had no record of my report earlier this week.

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Re: Internet down in Ajijic Centro

Post by CanuckBob on Thu Sep 28, 2017 6:44 pm

Yep, it seems they are leaving people out until they go complain. Then they unplug the next guy, plug you in and hope he doesn't complain. The people at both TelMex here and the 1-800 # told me the problem was significant and was affecting capacity. Neither had any idea when it would be resolved.

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