INSIDE LAKESIDE
Log In or Register

Check your spam/junk folder for activation e-mail after you register.

Using tunnel bear

Page 1 of 2 1, 2  Next

Go down

Using tunnel bear Empty Using tunnel bear

Post by cypress on Thu Feb 14, 2019 11:08 am

I'm trying to use tunnelbear to live chat with Shaw. I click on tunnelbear and after a bit it says I have a Canadian location. Then I go to Shaw and click live chat and all I get is a about blank (screen). What am I doing wrong?

cypress
Share Holder
Share Holder

Posts : 514
Join date : 2012-05-16
Location : Ajijic

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Thu Feb 14, 2019 11:14 am

Maybe try a different browser?

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by cerebrozo on Thu Feb 14, 2019 5:51 pm

If operators at Shaw Communications choose to block access from IP addresses located outside of Canada they can take steps to block access from IP addresses linked to VPN Virtual Private Network providers as well.
cerebrozo
cerebrozo
Member
Member

Posts : 34
Join date : 2017-06-18

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Thu Feb 14, 2019 6:04 pm

I live chatted with Shaw a week ago. I don't have an IP masker.

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by cypress on Fri Feb 15, 2019 1:44 pm

I used a VPN to live chat with them this week and they would not activate my new receiver. What do I do next?

cypress
Share Holder
Share Holder

Posts : 514
Join date : 2012-05-16
Location : Ajijic

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Fri Feb 15, 2019 1:55 pm

You can activate a new receiver yourself if you sign up and log into Shaw Direct. You do need your own account to do this. Why would they not do it for you?

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Fri Feb 15, 2019 2:00 pm

Actually after further review I see you still have to talk with them as a final step.

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by cypress on Fri Feb 15, 2019 2:32 pm

CanuckBob wrote:You can activate a new receiver yourself if you sign up and log into Shaw Direct. You do need your own account to do this. Why would they not do it for you?
You can't activate it your self anymore. I can't even sign in to Shaw today.


Last edited by cypress on Fri Feb 15, 2019 2:37 pm; edited 1 time in total (Reason for editing : more info)

cypress
Share Holder
Share Holder

Posts : 514
Join date : 2012-05-16
Location : Ajijic

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Fri Feb 15, 2019 3:02 pm

I signed into Shaw today without any problem. You said the livechat wouldn't do it for you. Why not?

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by MexicoPete on Fri Feb 15, 2019 3:31 pm

On the other board, some folks are posting that one can not get Shaw Direct in Mexico anymore. Being up north and coming back next week I hope that they are wrong and perhaps just have older receivers.

Is Shaw Direct still working down there using a newer receiver?
MexicoPete
MexicoPete
Share Holder
Share Holder

Posts : 1912
Join date : 2012-04-21
Age : 110
Location : Ajijic, Seattle, & Vancouver Island

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Fri Feb 15, 2019 3:55 pm

Total BS Pete. My Shaw is working with no problems. Both SD and HD. I have even picked up a few more HD channels in the past few weeks. I have a 630PVR with the new style LNB.

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by MexicoPete on Fri Feb 15, 2019 4:07 pm

Thank God, Bob. I have had Shaw Direct (then Star Choice) since 2000 and when they activated the then Anik F1 on February 21, 2001 I had brought a receiver down with me, and have had it ever since.

We didn't know any better in those days, so the satellite installers used a 2.4 meter in diameter satellite dish to pick up the signal.

Up north I am getting fewer channel in both SD & HD and now they are only in HD, which makes sense, as SD is slowly going away.
MexicoPete
MexicoPete
Share Holder
Share Holder

Posts : 1912
Join date : 2012-04-21
Age : 110
Location : Ajijic, Seattle, & Vancouver Island

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by Canada_Mike on Fri Feb 15, 2019 4:27 pm

Mine's working OK. Also, I'm registered as an RV customer, so where I am is not an issue. Though I always say Saskatchewan.
Canada_Mike
Canada_Mike
Share Holder
Share Holder

Posts : 631
Join date : 2014-01-01
Age : 74
Humor : New York

http://gilbert.info.yorku.ca/

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Fri Feb 15, 2019 4:33 pm

Pete, I have not lost any channels. Most people experiencing problems probably have the older LNB which Shaw has been warning about.

Mike, RV customer or not, they no longer offer or allow service outside of Canada so best to never mention that you are.

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by MexicoPete on Fri Feb 15, 2019 5:37 pm

The channels I have lost up north are the SD versions of the Seattle channels. I still receive then in HD though. So it would appear that they are simply upgrading to only HD when it is available.

Are you still getting them both in SD and HD?
MexicoPete
MexicoPete
Share Holder
Share Holder

Posts : 1912
Join date : 2012-04-21
Age : 110
Location : Ajijic, Seattle, & Vancouver Island

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Fri Feb 15, 2019 5:40 pm

Maybe that's why it appears I have more HD channels now. I have the full package with what seems like hundreds of channel's so hard to keep up.....jaja.

What channels are you refering to? I'll check.

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by MexicoPete on Fri Feb 15, 2019 6:21 pm

I do not remember what the channel numbers are for the SD signals that I no longer get up north. But using the old or Classical Star choice scheduling, I get the Seattle HD channels 63, 64, 65, 66 & 67. I just checked and the schedule shows that I should still get those channels in SD at 379, 380, 381, 382, & 383. But I don't.

The Seattle HD channels that I get, are, NBC at 63, ABC at 64, CBS, at 65 FOX at 66, and PBS at 67
MexicoPete
MexicoPete
Share Holder
Share Holder

Posts : 1912
Join date : 2012-04-21
Age : 110
Location : Ajijic, Seattle, & Vancouver Island

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by slainte39 on Fri Feb 15, 2019 9:15 pm

CanuckBob wrote:Total BS Pete. My Shaw is working with no problems. Both SD and HD. I have even picked up a few more HD channels in the past few weeks. I have a 630PVR with the new style LNB.





Ditto.....same here.

slainte39
Share Holder
Share Holder

Posts : 8171
Join date : 2010-07-22

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by MexicoPete on Fri Feb 15, 2019 11:00 pm

I sure hope you folks are right. But I can not receive the SD feeds from Seattle any more, Just the HD feeds, which is all I want anyway.

Are you saying that you are getting both the SD and HD feeds for Seattle on different channels? It was my understanding that they were slowly giving up having two feeds of the same channel, one in HD and the other in SD.

Yes I am getting more HD channels too, but I am not picking up as many in of those channels repeated in SD anymore to include the duplicate Seattle channels.
MexicoPete
MexicoPete
Share Holder
Share Holder

Posts : 1912
Join date : 2012-04-21
Age : 110
Location : Ajijic, Seattle, & Vancouver Island

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Sat Feb 16, 2019 7:28 am

Pete, I still get all those channeis in SD but on my system they are not the networks. I don't even see any Seattle channels. I do get ABC, CBS, NBC and PBS from both Spokane and Detroit in both SD and HD.

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by cypress on Sat Feb 16, 2019 10:45 am

CanuckBob wrote:I signed into Shaw today without any problem. You said the livechat wouldn't do it for you. Why not?
He had various excuses. He wrote that too many people were taking advantage of Shaw (I pay $131 per month and have one TV and one receiver). I was trying to activate a new receiver in the casista but was using the computer in the house. He said the receiver had to be in front of me while I was on the computer. And other excuses.

cypress
Share Holder
Share Holder

Posts : 514
Join date : 2012-05-16
Location : Ajijic

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by RCAF Retired on Sat Feb 16, 2019 10:47 am

Here is a link to a series of Shaw Direct articles explaining what is happening and why some channels are disappearing:

https://www.shawdirect.ca/english/support/search?p=HD%20Network%20Upgrade&at=Setup%20and%20How-to

Here is a summary of the articles for those who don't like hyperlinks:

Shaw has been converting their all their channels from MPEG-2 to MPEG-4 since 2017.  They completed the conversion of all their HD channels in October 2018 and are continuing with the conversion of their SD channels.  2019 will see most/all remaining SD channels converted to the new format.  Those of us with older receivers will be getting few, if any, channels by the end of 2019.  The "missing" SD channels are still there... but in MPEG-4 format which the older receivers can't decode. Those of you with a newer MPEG-4 capable receiver have probably seen little or no change in your channel line up... yet.  That may come if Shaw migrates more channels to the new satellite.  Shaw continues to encourage all customers to do the required upgrades so they can continue to receive channels from all three satellites so I am hoping this means there are no immediate plans to go to a single satellite.  A list of receivers which support MPEG-4 is included in one of the articles as is the 2019 conversion schedule of the remaining SD channels.
I don't believe there is any need for those of us in Mexico to upgrade to the new LNB as the upgrade is only required to receive channels from the new satellite who's footprint does not extend this far south.

I suggest anyone concerned about what is happening with Shaw Direct read all the articles because they explain the situation better than I can.

RCAF Retired
Newbie
Newbie

Posts : 12
Join date : 2015-02-17

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by doc holiday on Sat Feb 16, 2019 4:32 pm

Really liked the RCAF Ret response. It made sense

doc holiday
Share Holder
Share Holder

Posts : 213
Join date : 2017-05-08
Location : Ajijic
Humor : yes

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by cypress on Sun Feb 17, 2019 10:06 am

I wonder what the difference is between refresh and activate. I haven't been able to activate mine but I get channel 531 (CTV2) and it says I need a refresh (I suspect they mean activation).

cypress
Share Holder
Share Holder

Posts : 514
Join date : 2012-05-16
Location : Ajijic

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by CanuckBob on Sun Feb 17, 2019 10:16 am

Yes, it needs to be activated if you have not done so and you do need to be sitting in front of it when you do so. They need all sorts of info from the status screen. I'm sure they suspected you were "stacking" a receiver for a friend when you told them you couldn't get in front of it. Call again while you are in front of it and I'm sure it won't be a problem. Make sure you have your Canadian address and phone number that the account is tied to.

_________________
Vacation Rentals
www.casadecomo.webs.com
CanuckBob
CanuckBob
Humble Administrator
Humble Administrator

Posts : 16547
Join date : 2010-04-04
Age : 56
Location : Lake Chapala (from Vancouver)
Humor : Sick and twisted

http://Www.casadecomo.webs.com

Back to top Go down

Using tunnel bear Empty Re: Using tunnel bear

Post by Sponsored content


Sponsored content


Back to top Go down

Page 1 of 2 1, 2  Next

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum