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Streaming help

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Post by SunFan Sun Sep 22, 2024 11:37 pm

After a 24 hour iLox outage strange things started happening when service was restored.

My Roku setup in the TV room wouldn't recognize the Express VPN I have running on my Netgear router. I couldn't access Britbox, Acorn or the US version of Youtube. In the bedroom another Roku recognized the Express VPN USA setting but required me to sign in to every streaming service all over again.

I need a teenager or a local streaming expert to come over and show me what simple thing I've overlooked. My wife is breathing down my neck.

Any suggestions on who I could contact?

TIA

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Post by CanuckBob Mon Sep 23, 2024 9:27 am

I would start by rebooting everything.

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Post by SunFan Mon Sep 23, 2024 10:27 am

CanuckBob wrote:I would start by rebooting everything.

Tried tat. Checked the Netgear router to make sure ExpressVPN was still running  (the upstairs TV seems to find ExpressVPN). Verified the TV was connected to the Netgear VPN router. Switched out the Roku for another unit. Nothing helped. I'm still viewing Mexican YouTube which is very limited by the way.

Thanks
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Post by CanuckBob Mon Sep 23, 2024 1:36 pm

Hmm.....I have the exact same setup and haven't yet experienced this. I assume you control the VPN off an app on the phone or laptop?

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Post by SunFan Mon Sep 23, 2024 3:29 pm

CanuckBob wrote:Hmm.....I have the exact same setup and haven't yet experienced this. I assume you control the VPN off an app on the phone or laptop?

Yeah, a laptop.

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Post by CanuckBob Tue Sep 24, 2024 8:23 am

Have you tried re-starting the app?

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Post by SunFan Tue Sep 24, 2024 9:12 pm

Well indeed it was something simple. Jesus Merin (332 926 8087) came over and in 30 seconds solved the issue.

I had failed to realize both the TV and the ROKU stick had to be pointing to the VPN router. ROKU was looking at my iLox modem. I'll blame it on my wife!

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Post by CanuckBob Wed Sep 25, 2024 8:01 am

Yes indeed......

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