WTF happened to our cell phone minutes/time?

Maybe 3 weeks ago, my friend and I each got $100 pesos on our respective MovieStar phones. I think maybe we got a couple extra pesos in regalo.

Both of us have used our cell phone very little. Today we both show having no time left. And no, we didn't forget to hang up after a call.

Any ideas of what's going on?

Thanks.

This was 2 different phones, and mine is a very old dumb phone, basic, basic.

Did you check the date that these pesos are good until? If you can just press *133#, then send. That should bring up a text message showing the date your time expires!

*133# is the number for Telcel to check your balance. Is it the same on MovieStar?

Also with Telcel, you can open up an account at www.mitelcel.com to check your balance, or download an app for your cell phone. I bet MovieStar has the same type of URL &/or app

I have MovieStar and when I tied to check my balance after my friend said her phone had no time and she had hardly used it, I got a message that there was no balance on mine either.

I thought under some new law/rule, purchased time lasted a year.

I cant d/l any apps since my phone is very old and very basic. It works for me since I can hear it ring and it vibrates. I have no need or use for a smart phone or even an intelligent one (plus, I'm sure I couldn't figure how to work it as I did when I got one a couple of years ago).

I'll just put another $100 on and see what happens; this time I'll track dates.

I can't d/l any