MiTelmex / Problems on account
+2
CanuckBob
Kiri
6 posters
MiTelmex / Problems on account
It seems that the online access to Telmex has "portal" problems, since one cannot access their account. This was the reason given after 2 hours on the phone with Telmex. I was told that the correction will be made by Tuesday....still nothing! Any attempt to send a new password is futile since the email is never reached. Anyone else having better luck?
Kiri- Share Holder
- Posts : 641
Join date : 2012-06-05
Re: MiTelmex / Problems on account
A couple of weeks ago I couldn't access my account. It turns out they had changed their password parameters, now requiring an 8 digit password that includes a cap and a symbol, etc. They had effectively disabled my account. I re-registered with a new password and it works fine. I just logged in with no problem.
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Re: MiTelmex / Problems on account
CanuckBob wrote:A couple of weeks ago I couldn't access my account. It turns out they had changed their password parameters, now requiring an 8 digit password that includes a cap and a symbol, etc. They had effectively disabled my account. I re-registered with a new password and it works fine. I just logged in with no problem.
I tried that, however it won't send me the new password. Telmex's response was a portal problem, which they said would be repaired Tuesday...
Kiri- Share Holder
- Posts : 641
Join date : 2012-06-05
Re: MiTelmex / Problems on account
I re-registered. It wouldn't send me a password for my old account either. It won't let you re-register from scratch.....??
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Re: MiTelmex / Problems on account
CanuckBob wrote:I re-registered. It wouldn't send me a password for my old account either. It won't let you re-register from scratch.....??
Thanks for this idea. I just re-registered without any problem. Hadn't thought of that.
REC- Senior member
- Posts : 65
Join date : 2012-08-18
Re: MiTelmex / Problems on account
I think TelMex accounts had been getting hacked quite a bit so they changed their password parameters. Those with easy passwords basically had their accounts deactivated.
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Re: MiTelmex / Problems on account
What does one do with a Mi TM account? Except what ya'll are hassling with now? Where's the gain in the play?
Trailrunner- Share Holder
- Posts : 8054
Join date : 2011-04-18
Re: MiTelmex / Problems on account
Trailrunner wrote:What does one do with a Mi TM account? Except what ya'll are hassling with now? Where's the gain in the play?
Access to your bill online from anywhere - especially since the paper bill doesn't always show up on time or at all. And it is possible to pay it online.
REC- Senior member
- Posts : 65
Join date : 2012-08-18
Re: MiTelmex / Problems on account
Okay, thanks.
Trailrunner- Share Holder
- Posts : 8054
Join date : 2011-04-18
Re: MiTelmex / Problems on account
In my case, I had six lower case letters and two numbers. When I tried several times and couldn't get in, I thought maybe the first letter was capitalized, and that maybe I had made a mistake.
So not knowing the new requirements and thinking I had forgotten to capitalize the first letter of the password, I capitalized it and all of a sudden it worked.
So in my case,I use six letters, one of which is now capitalized and two numbers and it works great
So not knowing the new requirements and thinking I had forgotten to capitalize the first letter of the password, I capitalized it and all of a sudden it worked.
So in my case,I use six letters, one of which is now capitalized and two numbers and it works great
MexicoPete- Share Holder
- Posts : 2275
Join date : 2012-04-21
Age : 105
Location : Ajijic, Seattle, & Vancouver Island
Re: MiTelmex / Problems on account
REC wrote:Trailrunner wrote:What does one do with a Mi TM account? Except what ya'll are hassling with now? Where's the gain in the play?
Access to your bill online from anywhere - especially since the paper bill doesn't always show up on time or at all. And it is possible to pay it online.
You can also add minutes to your TelCel phone online through TelMex. The charge just gets added to your bill. Very handy.
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Re: MiTelmex / Problems on account
CanuckBob wrote:I think TelMex accounts had been getting hacked quite a bit so they changed their password parameters. Those with easy passwords basically had their accounts deactivated.
It would have been nice if a notification was made to save hours on the line with Telmex...they never mentioned that the passwords were changed, simply that the portal was having problems...
Final solution was to register once again.
Kiri- Share Holder
- Posts : 641
Join date : 2012-06-05
Re: MiTelmex / Problems on account
Yep, just like we said.........I guess they didn't want to admit they were being hacked.
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Vacation Rentals
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Re: MiTelmex / Problems on account
Whoever has said Telmex was nice......
They are just there....that's about as good as it gets.
They are just there....that's about as good as it gets.
slainte39- Share Holder
- Posts : 9348
Join date : 2010-07-22
Re: MiTelmex / Problems on account
Barely there at my house. I plan to go pay my bill in person at the office this month and ask them to install dial-up.
Trailrunner- Share Holder
- Posts : 8054
Join date : 2011-04-18
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