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Post by tabacone on Sat Mar 16, 2019 1:39 pm

Placed the order in the Ilox office on March 8.  Staff in the office said installation would be 2 months.  Guys show up today (March 16) to do the installation.  And although I didn't get a call or email warning, I can be very flexible for better internet speed.  The guys didn't speak much english but we managed just fine.  They were done in an hour and a half.  Now happily getting 39.2 down and 9.5 up.  Feels like warp speed.   I signed up for the phone/internet package "Doble Full 40x30" for 399p per month.  I used a US credit card for the repeating monthly charge.
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Post by Carry Bean on Sat Mar 16, 2019 1:40 pm

What’s involved in the installation?

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Post by RickS on Sat Mar 16, 2019 3:48 pm

There are probably over 300 folks, who paid a year in advance a year ago to ensure that this service could/would be implemented at Lakeside, who are saying “you signed up when and got it when!?!”
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Post by Carry Bean on Sat Mar 16, 2019 4:23 pm

RickS wrote:There are probably over 300 folks,  who paid a year in advance a year ago to ensure that this service could/would be implemented at Lakeside, who are saying “you signed up when and got it when!?!”

I’m sure you’re correct and had I paid in advance I would be one of them. Maybe the OP had a neighbor who had done that and the installers or the office figured that while they were in the neighborhood...

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Post by caligirl108 on Sun Mar 17, 2019 9:23 am

general location - tabacone? Moving soon & getting Ilox is high on my criteria list..

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Post by tabacone on Sun Mar 17, 2019 9:52 am

Installation consisted of running the wire from the telephone pole to the house and to the room and place where I wanted the modem located, prepping each end of the cable for connection, connecting the cable to the modem and box on the telephone pole, a phone conversation to assign this modem to my account and checked to show me that the phone and modem were working and that's basically it.

I'm in upper La Floresta.
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Post by Tday on Sun Mar 17, 2019 4:54 pm

How much was the sign up and install fee ?

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Post by Nicksco on Sun Mar 17, 2019 6:04 pm

Tday wrote:How much was the sign up and install fee ?
My mother always told me that if you have to ask how much something cost you can't afford it !!!!!!!!!!!!!!!! Beer
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Post by REC on Sun Mar 17, 2019 10:02 pm

My mother always told me that if you don't know how much you are paying for things you will be broke before long. I think both of our mothers had good information to share.

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Post by slainte39 on Mon Mar 18, 2019 12:19 am

My mother always told me to "shut up" and eat my peas.

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Post by ComputerGuy on Mon Mar 18, 2019 10:37 am

I've configured one Ilox installation as of last week, and am looking for more information to help future customers. It was widely reported that the installation fee was $400p. My client said he paid no such fee. However, he is having memory troubles. He also got the phone/Net package, and Ilox techs plugged his phone into the Ilox modem. He is using the same number as TelMex gave him, and yet... because his TelMex is still active... he can use both the Ilox phone and the TelMex phone. I'm not sure how this can happen. One assumes the number would have to be transferred.

So at this moment I have no way of knowing if Ilox did the transfer and TelMex is just slow, or what.
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Post by CanuckBob on Mon Mar 18, 2019 11:29 am

Thanks for the update.

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Post by tabacone on Mon Mar 18, 2019 1:12 pm

Sign-up/install fee of 399p waived as I put the recurring charge in a US credit card.
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Post by ComputerGuy on Mon Mar 18, 2019 3:16 pm

Thanks for that information.
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Post by Sherman on Tue Mar 19, 2019 10:59 am

Has it gotten to Chapala yet?

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Post by ferret on Tue Mar 19, 2019 11:19 am

Nope.
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Post by Sherman on Tue Mar 19, 2019 11:26 am

Ilox installation 851398

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Post by Tday on Wed Mar 20, 2019 12:47 pm

Anybody have directions or address for the Ilox office ? Thanks

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Post by Sherman on Wed Mar 20, 2019 12:51 pm

The office is located on the same street as the Ajijic tiangus (Wednesdays). Ilox office is just to the south side of Sol y Luna (mail service). They have a big sign ... easy to see.

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