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Telmex Internet down today again.

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Post by Plan B on Sat May 02, 2020 3:50 pm

Telmex Internet down today again.
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Post by MexicoPete on Sat May 02, 2020 6:12 pm

Telmex used to be so reliable. We hardly ever had an outage. Lately my Telmex internet seems to go out for extended periods.

The landline still works, it's just the internet that seems to stop working. Oh well I have !ZZI Cable as a backup :)
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Post by Plan B on Sat May 02, 2020 8:13 pm

Back up.
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Post by RickS on Sat May 02, 2020 8:22 pm

Pete have you gone down to the Telmex office and asked them 'what the hell is going on these days with my Internet'... but in a polite way that I know you will?

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Post by MexicoPete on Sat May 02, 2020 8:44 pm

If I didn't have IZZI Cable and Telcel as two backups, I probably would if we were not in a corona lockdown
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Post by Plan B on Wed May 06, 2020 7:42 am

Down again... 7:30.
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Post by ComputerGuy on Wed May 06, 2020 8:39 am

I am told the power went out at least all the way to Racquet Club right at the first sign of rain last night... don't know if it's on now or not. Phone went out for a brief while as the lights flickered in Riberas, but Internet stayed on. Internet is out west of Riberas, I believe maybe SAT, certainly Ch. Vista to the libramiento... has to be a lack of trained support staff, at least at TelMex, because Plan B's issues notwithstanding, the problems started occurring shortly after the lockdown started, as far as I can tell.
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Post by donenrique on Wed May 06, 2020 8:43 am

Internet out in Riviera Alta. Sounds like the same areas are going out as in the last couple of weeks.

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Post by ferret on Wed May 06, 2020 9:02 am

Power was out, for a while, as far west as Rancho Alegre (next to Las Fuentes) on the road to Joco.
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Post by Plan B on Wed May 06, 2020 11:54 am

Back up 🙏
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Post by juanrey on Wed May 06, 2020 7:46 pm

My guess is that they are actually taking the system down to change over their equipment. It's been going on for nearly 5 or 6 weeks, usually once or twice a week, it's down for 6 - 8 hours at a time, they've gone from during the day on weekdays, to down evening till wee hours, weekend days and now very early morning. They send out a standard text saying it's a major system failure and no need to call to report.
Just a guess, but sure smells like changing over equipment.
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Post by RickS on Wed May 06, 2020 8:22 pm

....and all VERY customer-cyntric.   Beer
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Post by Plan B on Fri May 15, 2020 12:50 am

Telmex Internet down today again.12:45am.
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Post by Heem on Fri May 15, 2020 12:45 pm

Try Wizz. I have been very satisfied with them

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Post by MexicoPete on Fri May 15, 2020 5:43 pm

In my neighborhood a telephone pole broke and partially fell 8 days ago. That pole carried Telmex, and IZZI formerly Telecable. I used Telmex as my primary internet provider with 20 down by 5 up. The cable company, my backup provided about half that speed. And now I have neither. Luckily I discovered a third option. Telcel has a large 30 day internet package for 500 pesos that I loaded to my iPhone that should easily last me until the  telephone pole is replaced and Telmex and the cable company can reconnect there cables/wires via the new pole, which will provide my neighborhood with service again

So to explain. One can use his smart cell phone as an internet hot spot for anyone he wishes to share his/my password with.
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Post by ferret on Fri May 15, 2020 7:06 pm

That only works if you get a strong enough Telcel signal in your home. I do not.
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Post by mudgirl on Fri May 15, 2020 7:15 pm

Pete- there are no phone lines at all to my neighborhood, but my cell signal is strong, so I've always had to access the internet as you explain. But after running the numbers, I found that the 300 peso package was actually more economical. 5GB for 300p is less per GB than 8GB for 500p. Telcel trickery.

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Post by ComputerGuy on Fri May 15, 2020 7:50 pm

Heem wrote:Try Wizz. I have been very satisfied with them

You are the first person I've ever heard say that, through Telecable, Izzie, and Wizz.
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Post by MexicoPete on Fri May 15, 2020 8:06 pm

The earlier owner of the cable company was Telecable, then there was some other name now I believe it is IZZI.

Am I wrong?
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Post by MexicoPete on Fri May 15, 2020 8:10 pm

mudgirl wrote:Pete- there are no phone lines at all to my neighborhood, but my cell signal is strong, so I've always had to access the internet as you explain. But after running the numbers, I found that the 300 peso package was actually more economical. 5GB for 300p is less per GB than 8GB for 500p. Telcel trickery.

Thanks for the tip, mudgirl. I have average signal strength inside the house and can see the antenna when outside where I get a much stronger signal.
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Post by Plan B on Sun May 31, 2020 8:19 am

Telmex Internet down today again.
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Post by ComputerGuy on Sun May 31, 2020 9:09 am

Both my Internet and phone went off Friday morning. Still no service. That's a long time for Telmex. Thought I was lucky to also have iLox, until it went down yesterday evening. But they did respond to my pleas and service resumed in a couple of hours. Now I am getting reports of no Telmex Internet from Riberas to Villa Nova, SAT and 6 Corners and libramiento in between.

In the meantime, I started using my ilox VOIP phone, but it's useless. Like so many others, I can hear the people I call, but they can't hear me. That's been a problem since they started installing iLox, and for them to not be able to fix that for over a year shows pretty poor infrastructure support.
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Post by Plan B on Sun May 31, 2020 11:57 am

Back up.
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Post by Zedinmexico on Sun May 31, 2020 1:56 pm

ComputerGuy wrote:
Heem wrote:Try Wizz. I have been very satisfied with them

You are the first person I've ever heard say that, through Telecable, Izzie, and Wizz.


Wizz has been much more responsive than the former owners. They cut the prices they charge and upped the speed as soon as they took over the operation.

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Post by juanrey on Sun May 31, 2020 5:53 pm

I've been contending that these "massive system failure" notifications everytime Telmex goes down was really them taking the system down in order to install the new equipment that they have been bringing in to improve the speed.  I always check my speed and when we came back up today, I was 50% faster on the download.  Went from an avg 19 down to 29 down.  Very happy
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