MajikJack Arghhhh

I did post this on TOB. My apologies but I'm desperate for help.

SunFan


I’m trying (with little success) to use MajicJack PLUS here in Lakeside.

I’m in Upper Chula Vista using what TELMEX euphemistically calls a DSL service. The original basic service delivered ping at 248 ms, down load at .9 mbps and uplink at .09 mbps. I had the service upgraded to the next highest speed and this morning am enjoying anything from .48 to .59 mbps download and .04 to .08 mbps uplink!!!!!!!!

Yes I know I will get used to the Mexican way of doing business.

The problem with MajicJack is I get an error 401 message asking me to check my internet connection. I’ve now made 6 visits over 5 days to the MajicJack Live Agent. I’ve had all sorts of unbelievable explanations from my USB port doesn’t supply enough power to I’ve got old software.

Each time I go through this ritualistic process of removing the MalicJack device from it’s wireless router connection, plugging it into my laptop, downloading the latest version of their software, running a version of Hotspotshield, checking the system clock time and finally re-connecting the MajicJack to the router.

Miracle! I can place and receive a call or two for an hour or so then it’s back to “error 401 please check your internet connection”.

I suspect one of two problems….

TELMEX’s internet is too slow (I can barely stream audio – forget video)

Or I have a DNS problem. TELMEX periodically refreshes my I/P and

MajicJack can’t cope. Does MajicJack require a static I/P?

Help. I’m about to throw MJ into the lake. Any help would be most appreciated.

SunFan

Miracle of miracles it appears my 7th “live agent” session with majicJack resulted in a solution. This is now the morning of the fourth day with service.
Still don’t know what the specific problem was but it appears my software rather than hardware theory was correct.
The one thing the latest agent asked that none of the previous 6 did was, " does your dial pad on the laptop screen display 'stock symbol call' or 'enter number here to call' "?
I indicated my screen read stock number call and the agent took a few seconds and asked me to try to use the phone again. Guess what it worked! S/he wouldn't tell me what, if anything, they'd done to my settings.
I have no idea what these settings on majicJack control. Any ideas???

As for Telmex, they're a real work of art. I've had four technicians out so far. The latest recommendation is to rewire the telephone copper in the house to the wireless modem. Oh well...another day

After 3 days and over ten hours in their call centre I have Shaw satellite service. Fantastic HD reception and all the local channels so I can gloat over the cold and snow in my native Toronto. I especially delight in the traffic reports of 2 hour rush hour backups on highway 401 in the city. Brings back not so fond memories.

Thanks everyone for all your ideas.

SunFan