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TotalPlay internet out in Raquet Club - Anyone else?

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Post by DuckieHoomever Thu Jun 01, 2023 10:04 pm

Friend in the Raquet Club has lost TotalPlay internet for much of the day, and it continues. TP customer service says there are issues in "the area". Anyone else in the RC having issues?

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Post by Carry Bean Thu Jun 01, 2023 10:18 pm

Ilox seems to be having issues in the W. Ajijic area as well. I’m in Riberas and Total Play is ok here.

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Post by DuckieHoomever Fri Jun 02, 2023 1:05 am

TotalPlay is finally back up at my friend's Raquet Club residence, if it matters. (Well, it's also back up if it doesn't matter.)

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Post by ferret Fri Jun 02, 2023 7:50 am

Apparently it was out nearly all the way to Las Fuentes in Joco. My friends who live out there experienced it as well. She was able to contact the Bot Chat for TotalPlay and received this info:  
Hello!

Validating the status of your service in our systems, we detect an intermittence in your area. Our engineers and field staff are already working to normalize the service. It is not necessary to make any additional reports, just stand by and monitor your services throughout the day. In advance, we offer you an apology for the inconvenience this causes you.
Thank you for reporting it and your understanding!
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Post by CanuckBob Fri Jun 02, 2023 8:48 am

Ilox had been out since 4pm yesterday and is still out this morning in Ajijic Centro. They tell me they are working on it but give no estimate as to when it will be restored.

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Post by dvinton Fri Jun 02, 2023 2:25 pm

CanuckBob wrote:Ilox had been out since 4pm yesterday and is still out this morning in Ajijic Centro. They tell me they are working on it but give no estimate as to when it will be restored.

iLox service, in Centro, has been restored.

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