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The spectacular failure of self-checkout technology
by Plan B Fri Jan 19, 2024 9:15 am
https://www.bbc.com/worklife/article/20240111-it-hasnt-delivered-the-spectacular-failure-of-self-checkout-technology
Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.
It's a common sight at many retail stores: a queue of people, waiting to use a self-checkout kiosk, doing their best to remain patient as a lone store worker attends to multiple malfunctioning machines. The frustration mounts while a dozen darkened, roped-off and cashier-less tills sit in the background.
Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.
It's a common sight at many retail stores: a queue of people, waiting to use a self-checkout kiosk, doing their best to remain patient as a lone store worker attends to multiple malfunctioning machines. The frustration mounts while a dozen darkened, roped-off and cashier-less tills sit in the background.
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Re: The spectacular failure of self-checkout technology
by ferret Fri Jan 19, 2024 10:11 am
The only place that I've had success with self checkout was in Home Depot in Newmarket, Ontario. Every item had a bar code. If you're buying anything that doesn't have a code (like fruit and veg that have to be weighed), it's a dismal failure. Walmart's system here is hit or miss but mostly miss. Give people jobs and dignity. Screw the machines.
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Re: The spectacular failure of self-checkout technology
by Jreboll Fri Jan 19, 2024 11:17 am
HEB has a very good system. It’s practically flawless.
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