Telmex

Help please! In July our Telmex modem was stolen from our home. Telmex has given me no help in replacing it. They gave me a number to call that did not pick up, I have been to the office and I have filed and received a folio number in response to my inquiries. So far, nada. Any ideas out there? Thanks in advance, Jan

I suggest you call the 800-123-2222 number which is usually on the front of the modems. The 01 in front of the number is no longer required. If you are not a Spanish speaker, have someone who is call the number and get you connected to an English speaker. Explain what happened and they will send you one.
OR -Order one from Mercado Libre. There are plenty of brand new Telmex modems available. I still suggest that you call the 800-123-2222 number to ask a tech which modem would be best for your location (telephone number). That's what I did nearly 5 years ago and the tech gave me two choices. The modems are not expensive and mine still works just fine.
The Telmex office here couldn't find their butt with both hands.