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Ilox down in Ajijic centro

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Post by CanuckBob on Mon Aug 24, 2020 1:15 pm

I saw a fiber line was torn down on Constitucion. Probably going to be a while.

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Post by casi nada on Mon Aug 24, 2020 2:05 pm

CanuckBob wrote:I saw a fiber line was torn down on Constitucion. Probably going to be a while.

Down in West Ajijic as well.

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Post by kiko on Mon Aug 24, 2020 2:55 pm

RC out
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Post by CanuckBob on Mon Aug 24, 2020 3:41 pm

I just talked with the repair guys running a new line from around the LCS to where it was torn down on Constitucion. They said about two more hours.

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Post by CanuckBob on Mon Aug 24, 2020 5:51 pm

Mine's back up.

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Post by ComputerGuy on Tue Aug 25, 2020 6:19 pm

My iLox down since 5 or so today (Tuesday). As usual, the green light is on, as is the PON, and the LOS is off, so the modem is reporting completely the opposite of what it should. I wouldn't mind except last month TelMex cut my backup speed in half. Looks like iLox is making the stupid rounds again. It hasn't been more than a couple of weeks since the last major screwup.
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Post by CanuckBob on Tue Aug 25, 2020 6:31 pm

I contacted them and they say an auto accident is causing this outage. Apparently the repair guys are on the scene.

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Post by ComputerGuy on Tue Aug 25, 2020 6:54 pm

You got through. Most people have not been able to. I didn't try. Thanks... good to know. "It's always something." - Roseanne Roseanna Danna.

Yet the indicator lights are still completely useless. They really need to fix that setting.
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Post by kiko on Tue Aug 25, 2020 8:47 pm

noc@mail.ilox.mx

My service went down a couple of hours ago. I emailed ILOX. Went for tacos. Came home, had an email that my service had been restored. Sure nuff, I am up and running again.
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Post by CanuckBob on Tue Aug 25, 2020 10:00 pm

Yep I always contact them via that email address. They always promptly reply.

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Post by LuvSouth on Tue Aug 25, 2020 11:07 pm

Ilox is giving me a “no signal” on my Samsung “smart” TV (Tuesday, Aug. 25, 11:06 p.m.). Anyone else getting a “no signal” ?

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Post by LuvSouth on Wed Aug 26, 2020 12:27 am

I’m in west Ajijic, btw...

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Post by CanuckBob on Wed Aug 26, 2020 8:35 am

Mine is working fine in Ajijic Centro.

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Post by CanuckBob on Wed Aug 26, 2020 7:59 pm

My internet went down again tonight. I filed a report to the e-mail address and they promptly called me to work through the problem. Don't know what it was but they did something to get it back. I have good experiences with them.

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Post by LuvSouth on Wed Aug 26, 2020 8:07 pm

Thank you, CBob. I’ve been e-mailing various Ilox customer service personnel for the entire day but have had no resolution to my “no signal” dilemma. Should I try again and include my phone number this time—an option I didn’t know was available?

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Post by CanuckBob on Thu Aug 27, 2020 9:45 am

I didn't give them my phone number. I did give them my name and address so I guess they looked up my number. I only use one e-mail address. It is noc@mail.ilox.mx


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Post by SunFan on Thu Aug 27, 2020 12:07 pm

My service dropped to 1 to 2 mbps here in Chula Vista for the second night ina row. Lasted about two hours then returned to normal.

Could they be throttling?  

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Post by ComputerGuy on Thu Aug 27, 2020 12:12 pm

The only thing being throttled is inside their heads, I believe...
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