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Ilox down in Ajijic Centro

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Post by CanuckBob Sat Apr 23, 2022 2:10 pm

They told me they already have people in the area working on the problem.

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Post by BisbeeGal Sat Apr 23, 2022 2:16 pm

Just checked, down here too, 2 1/2 blocks west of Colon/Morelos. ILOX is a backup to our TotalPlay.
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Post by CanuckBob Sat Apr 23, 2022 2:22 pm

I'm almost ready to pull the trigger on TotalPlay. Have they been consistently better than Ilox?

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Post by BisbeeGal Sat Apr 23, 2022 2:28 pm

Yes.
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Post by ferret Sat Apr 23, 2022 2:37 pm

Absolutely BETTER! And their wifi ability is so much better than iLox as well. Hope they don't screw up because it's gonna be a hell of a fall from the pedestal that I've got them on.
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Post by Canada_Mike Sat Apr 23, 2022 3:26 pm

They do seem to go out pretty regularly.
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Post by Carry Bean Sat Apr 23, 2022 6:28 pm

Total Play sounds great IF you can get them to come to install.

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Post by CanuckBob Tue Apr 26, 2022 7:44 am

It would seem my Ilox is down again this morning in Ajijic centro.

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Post by Giovanna Tue Apr 26, 2022 7:48 am

Mine too, in Villa Nova.

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Post by BisbeeGal Tue Apr 26, 2022 7:49 am

Just checked, ILOX not working here either.
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Post by Carry Bean Tue Apr 26, 2022 8:51 pm

Waited all day for Total Play installers to show up. This was the SEVENTH day I wasted and they never came. I’m just going to wait for Telmex fiber optic to be installed in my area. I had the appointment for installation set a week ago. They showed up Sunday morning just as I was leaving and I couldn’t stick around. Then they didn’t appear as scheduled today. Evil or Very Mad

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Post by artsnob Wed Apr 27, 2022 10:46 am

They are super busy doing installation, call their 800 510 0510 number and complain they will send someone within 24 hours to install

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Post by Carry Bean Wed Apr 27, 2022 10:56 am

No they won’t. I’ve also been dealing with Paulette Rodrigues on Facebook and they have wasted enough of my time. No more. Tired of their lies and frankly disrespect.

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Post by Canada_Mike Wed Apr 27, 2022 12:28 pm

I'm sorry to hear that, Carry. The service I've had has been excellent. I do suggest the phone number rather than FB.
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Post by ferret Wed Apr 27, 2022 12:43 pm

I'm also sorry to hear that. I also suggest the phone number rather than FB because ONLY head office can organize installations. They were even considerate of my nap time and provided me with a choice of morning only appointments. The guys arrived promptly on the day and at the time specified.
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