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Telmex Internet down today

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LuvSouth
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Post by Plan B Wed May 31, 2023 10:52 am

Down again

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Post by Plan B Sat Jun 03, 2023 9:16 am

Down again!
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Post by Plan B Mon Jul 03, 2023 10:28 am

Down again!

BTW, have noticed a speed decrease in the past few days.
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Post by Plan B Wed Sep 13, 2023 11:08 am

Telmex internet out again!
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Post by ferret Wed Sep 13, 2023 11:54 am

Can't believe that you are still dealing with Telmex. Is it your only choice?
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Post by BisbeeGal Wed Sep 13, 2023 12:12 pm

First time I've seen TelMex give this reason for the outage,
"Robo de Cable"
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Post by ferret Wed Sep 13, 2023 12:29 pm

Must be needing copper in Santa Clara del Cobre.
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Post by MexicoPete Wed Sep 13, 2023 12:32 pm

I guess it depends upon where you live. I have had Telmex since I got here in 1997 and their internet, later, once they offered it. It is very reliable in my part of upper Ajijic. And when it goes down, which isn't very often, I use my cable company internet connection or if both are out (almost never) I use my cell phone as a hot spot.
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Post by CanuckBob Wed Sep 13, 2023 1:47 pm

But to be fair Pete, you are only here for a portion of the year.

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https://casadecomo.mx/
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Post by MexicoPete Wed Sep 13, 2023 2:36 pm

Good point, Bob. I got back and forth between here and Seattle three times per year. These days, I am averaging about 8 and 1/2 months per year here, and 3 and 1/2 months per year in Seattle.
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Post by Plan B Mon Nov 13, 2023 8:46 am

Telmex Internet down today AGAIN!
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Post by Plan B Sat Mar 02, 2024 10:12 am

Telmex Internet down as of yesterday !
[1:39 PM, 3/1/2024] Telmex REPORT: Detecto que tu servicio se encuentra en una zona de posible falla.
[1:39 PM, 3/1/2024] Telmex REPORT: Estamos trabajando para reestablecerlo lo antes posible, te ofrecemos una disculpa.
Gracias por tu comprensión. Te mantendremos informado.

BTW...not Telmex fibre...copper lines.


Last edited by Plan B on Sat Mar 02, 2024 10:19 am; edited 1 time in total
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Post by BisbeeGal Sat Mar 02, 2024 10:16 am

Working ok here, 3 blocks west of Colón.  

We've been monitoring our TelMex for a few months since it was upgraded to fiber.  Been consistent, good speeds.  

Will soon drop Ilox and keep TelMex as backup to TotalPlay.  Lived here long enough to always want at least 2 internet providers.
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Post by Plan B Sun Mar 03, 2024 9:53 am

Plan B wrote:Telmex Internet down as of yesterday !
[1:39 PM, 3/1/2024] Telmex REPORT: Detecto que tu servicio se encuentra en una zona de posible falla.
[1:39 PM, 3/1/2024] Telmex REPORT: Estamos trabajando para reestablecerlo lo antes posible, te ofrecemos una disculpa.
Gracias por tu comprensión. Te mantendremos informado.

BTW...not Telmex fibre...copper lines.

No change, still out! Isn't Telmex wonderful...not!
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Post by ferret Sun Mar 03, 2024 11:24 am

Can you not switch to another provider? Or does the development where you live only allow Telmex?
Yesterday morning, a truck snapped by TotalPlay line. By 3 pm, it was all fixed (and is higher) and that included a complete re-stringing of the line from inside my house to the junction box at the next corner. After dealing with Telmex and iLox, the customer service with TotalPlay is a breath of fresh air.
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Post by Plan B Sun Mar 03, 2024 12:05 pm

ferret wrote:Can you not switch to another provider? Or does the development where you live only allow Telmex?
Yesterday morning, a truck snapped by TotalPlay line. By 3 pm, it was all fixed (and is higher) and that included a complete re-stringing of the line from inside my house to the junction box at the next corner. After dealing with Telmex and iLox, the customer service with TotalPlay is a breath of fresh air.

Unfortunately not, this has been one of the longest outages yet. Starlink is attractive but expensive.
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Post by ferret Sun Mar 03, 2024 1:07 pm

I would be bringing up the subject at the next H.O.A. meeting to dump Telmex and go to TotalPlay. Your development has far too many outages for anybody to be happy there with the existing Telmex service.
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Post by Plan B Mon Mar 04, 2024 10:00 am

ferret wrote:I would be bringing up the subject at the next H.O.A. meeting to dump Telmex and go to TotalPlay. Your development has far too many outages for anybody to be happy there with the existing Telmex service.

The frac has a very long and complex relationship with Telmex and the logistics make it extremely difficult to change.
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